COVID-19 Information

Our physical offices are currently OPEN under COVID-19 Alert Level 2.  However, in order to keep our staff and customers safe, things will be done a little differently.  

Appointments Only.  To protect our staff and other vulnerable customers, during Alert Level 2, our physical offices will be operating on a one-in-one-out appointment only policy with sanitation conducted before, and after each appointment. Spaces have been reconfigured to maintain the physical distancing recommended. You will not be able to enter the premises unless it is your allocated appointment time. Although this may be a slight inconvenience, we’re sure you will appreciate our commitment to providing a safe environment for everyone.

Communicating with us.  You will need to contact us first to arrange an appointment before you come in to one of our offices.  You can do this by calling us.  Alternatively you could send us an email or complete the contact form on our website and we will contact you back to sort out an appointment time for you.  In many instances, we may even be able to help you straight away so you might not need to come into the office.

Payments at an office.  If you would like to come into the office to make a payment, you will need to contact us first to make an appointment to ensure our one-in-one-out policy is adhered to. If this does not suit, you are welcome to make your payment at any time either through internet banking or directly at the ANZ bank using your Account ID and Surname as references. Direct Cash Orders Ltd t/a DCO FINANCE, 01-0530-0160407-00.

Need a Loan. As a responsible lender, we will work with you to understand your needs to match you with a product to suit.  

Hardship. If you have a current loan with us and you are experiencing financial hardship due to circumstances beyond your control, please contact us straight away.  We are all in this together and we will do our best to help you find a way through it. 

During all Alert Levels, we are fully operational through our online digital platform and are here to help if you need us.

Thank you for your ongoing support of DCO Finance and please keep yourselves and your loved ones safe.