Complaints We try to ensure things run smoothly during the course of your loan agreement. However, if a problem should occur, we will do our best to resolve it promptly.

We recommend you contact us in the first instance and one of our staff will try to resolve it. If you feel the problem is of a particularly serious nature you could send your complaint in writing and attention it to our compliance team.

Compliance Team, PO Box 37 275, Lower Hutt 5141 or email to 

Your complaint will be acknowledged within 5 working days of receiving it with a response in writing to you within 14 days. Sometimes circumstances mean that problems need more time for investigation but we will always keep you informed of our progress.

Dispute resolution Although we will do our absolute best to resolve any problem internally, if you are not satisfied you can contact Financial Dispute Resolution Service. It is free to make a complaint to this independent dispute resolution scheme. 

Creditor registration name:   Direct Cash Orders Limited trading as DCO FINANCE

Registration Number: FSP3841