Direct Cash Orders Limited t/a


Complaints and Concerns

At DCO FINANCE we will always try our best to ensure that things run smoothly during the course of your loan agreement. However if a problem should occur we will do our best to resolve it promptly.

We recommend you contact your nearest branch in the first instance and one of our staff will try to resolve it.

If you feel the problem is of a particularly serious nature you could send your complaint in writing to our compliance team.

Compliance Team

PO Box 11 065

Wellington 6142


Your complaint will be acknowledged within 5 working days of receiving it with a response in writing to you within 14 days. Sometimes circumstances mean that problems need more time for investigation but we will always keep you informed of our progress.

Dispute resolution

Though we will do our absolute best to resolve any problem internally, if you are not satisfied you can contact Financial Dispute Resolution. It is free to make a complaint to this independent dispute resolution scheme.

Phone 0508 337 337
Address Level 9, 109 Featherston Street, Wellington